Delivery

  • The delivery of the Product(s) that are the subject of the transaction will be carried out by the Seller, anywhere in Belgium. The Seller shall do its utmost to ensure that the Order is sent to the address provided by the Customer within a few days of confirmation of the Order. The deliverer shall present himself at the address provided by the Customer between 8 a.m. and 6 p.m., during working days, and shall hand over the package to the addressee or to any other person present at the address provided. In case of absence, a message will be left in the mailbox with information on the procedure to follow. It is then up to the Customer to pick up the parcel or contact the delivery company to agree on a new delivery method for the parcel. If the Customer does not arrange for a new delivery within a period of 2 weeks after the first arrival of the Order, or if he is absent from this new delivery, the Order will automatically be returned to the Seller. In this case, the Customer may be required to pay additional delivery costs.
  •  Any delivery shall be deemed to have been made as soon as the Product has been received by the Customer, with automatic transfer of risk to the latter. The receipt will be drawn up by the deliverer.
  • Upon receipt of his package, the Customer must check the quality of his purchase and has the right to make any complaints pursuant to his right of withdrawal or the legal guarantees, as stipulated in Articles 6 and 7 of these General Terms and Conditions. He may also refuse the package if it is clear that it has been opened or if it shows obvious signs of damage, due to negligence during delivery. In the latter case, the Seller must be notified of the complaints within three working days of delivery of the package.
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