RETURNING PRODUCTS

  • The consumer has the right to inform the company that he renounces his purchase, without penalty and without giving any reason, within a period of fifteen (15) calendar days, counting from the day following the day of delivery of the good or the conclusion of the service contract in accordance with the provisions of the law of 6 APRIL 2010 on market practices and consumer protection. As from the Customer's declared intention to return all or part of his Order, he has a period of 10 calendar days to return the Products to the Seller. In the event of non-compliance with this deadline, the Customer shall be deprived of his right of withdrawal and his order shall be considered final.

  • The return to the Seller will be made to the following address: Smallandlaan 29B, 2660, Antwerp, Belgium. The Customer may choose the delivery method but must know that the costs and risks associated with returning the package are for his account, and that he must keep proof of dispatch.
  • If the Customer exercises his right of withdrawal, the Seller undertakes, after checking the returned goods (see Article 6.5.), to refund the Purchase Price to the Customer at the latest within thirty (30) calendar days after receipt of the returned package, not including delivery costs.
  • Modalities of reimbursement
    If the Customer has paid for his order by credit card, an amount shall be credited on the credit card used by the Member, corresponding to the value of the Purchase Price of the returned items. The Customer shall be refunded in accordance with the procedures agreed upon with the bank issuing the Card. If the Client has paid by another payment method, the refund will be made by bank transfer to the account number provided to the Seller. The Seller declines any responsibility in the event of an invalid refund caused by an incorrect mention of the account number by the Customer.
  • The Customer shall not be able to exercise this right of withdrawal if the delivered Products were clearly used, contaminated, and/or damaged or if there are missing pieces. The Product(s) must be returned in their original packaging, with all accompanying documents and accessories. If the returned items are not accepted for the reasons mentioned above, the Customer must take them back without refund.
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